{"id":10381,"date":"2011-06-30T05:00:43","date_gmt":"2011-06-30T09:00:43","guid":{"rendered":"http:\/\/blumenthals.com\/blog\/?p=10381"},"modified":"2011-06-29T11:50:47","modified_gmt":"2011-06-29T15:50:47","slug":"jeff-huber-responds","status":"publish","type":"post","link":"https:\/\/blumenthals.com\/blog\/2011\/06\/30\/jeff-huber-responds\/","title":{"rendered":"Jeff Huber Responds"},"content":{"rendered":"

Many of you were aware of my efforts<\/a> to get Local search practitioners and SMB readers of my blog to communicate to Jeff Huber (@jhuber) which things they would like to hear about Google Local & Commerce via Twitter from him.<\/p>\n

Well, with the rollout of the new interface<\/a> and Google+<\/a> behind him, Jeff has taken the time and graciously responded<\/a> to the post. I wanted to repost his comment<\/a> and my reply to him as a post so that it would be more visible:<\/p>\n

I’ll leave ‘totally’ or ‘intentionally’ for another debate. \ud83d\ude42 Clarifying a bit — I’m a Twitter fan. I was simply looking for a rough measure of the attention to a given tweet, which I do think on average is low. I’m a pretty active user of ~all Google’s products (having built more than a few of them), and other products out there — e.g.<\/a> Sometimes my response time does lag a bit, and sometimes I can’t say as much as I’d like about things that aren’t announced yet — sorry.<\/p>\n

My response:<\/p>\n

@Jeff<\/p>\n

Thanks for stopping by and responding.<\/p>\n

To some extent you are the unintentional recipient of frustration borne of 5 years of irregular, inconsistent, non-informative and often infuriating lack of communications and basic service from the Google Local\/Maps\/Places side of Google. I think that both SMBs and the professionals that interact with your product would agree\u2026.Most of those affected by Google Places are shocked when they feel the sting of a broad, scaled statistical approach to the very real pain of SMBs world wide.<\/p>\n

My \u201ctotally\/intentionally\u201d comment, while perhaps overreacting or projecting previously felt futility, came when I read that tweet and thought that it was but a continuation of the \u201cdata in but no information out\u201d and lack of transparency mentality that we have become used to in dealing with Places.<\/p>\n

Although your effort to look \u201cfor a rough measure of the attention to a given tweet\u201d could also easily be construed as a somewhat awkward attempt to extract data from a very real social context. When in fact it is a social context that is not just one more data point but rather the outcome of all the previous events that got us here\u2026 many of which you\/Google played a significant role in.<\/p>\n

Essentially your tweet was sent into a world made up of users\/practitioners that are starved for information about a product that has a very real and profound impact on our lives. And for me at least, I always hope for better from Google.<\/p>\n","protected":false},"excerpt":{"rendered":"

Many of you were aware of my efforts to get Local search practitioners and SMB readers of my blog to communicate to Jeff Huber (@jhuber) which things they would like to hear about Google Local & Commerce via Twitter from him. Well, with the rollout of the new interface and Google+ behind him, Jeff has …<\/p>\n","protected":false},"author":262,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-10381","post","type-post","status-publish","format-standard","hentry","category-google-maps-google-local"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t