Google
 Google Maps user happiness survey
Thank you for offering your feedback to help improve Google Maps!
Understanding your experiences and opinions is critical to making Google Maps better for YOU.

You must be at least 18 years old to participate in Google user research. 
We will not use or share your personal information for any purpose than contacting you for Google user research.
For details on how Google treats your personal information, please read our
Privacy Policy.

Please indicate your overall satisfaction with Google Maps:
Extremely Dissatisfied
1


2


3

Neutral
4


5


6
Extremely Satisfied
7
 

How likely are you to recommend this product to your friends or colleagues?
Definitely would not
1


2


3
Might, or might not
4


5


6
Definitely would
7
 

Please indicate your satisfaction with the following Google Maps components:

Haven't used
or
Don't know
Extremely Dissatisfied
1


2


3

Neutral
4


5


6
Extremely Satisfied
7
Maps 
Directions 
Business listings 
My Maps 

Please indicate your satisfaction with Google Maps on the following dimensions:
Extremely Dissatisfied
1


2


3

Neutral
4


5


6
Extremely Satisfied
7
Innovativeness 
Speed 
Ease of Use 
Technical Reliability 
Features and Tools available 
Accuracy 
Visual Appeal 

Please indicate your satisfaction with the availability of help/customer support for Google Maps

I haven't
sought help/
customer support
Extremely Dissatisfied
1


2


3

Neutral
4


5


6
Extremely Satisfied
7
 

What other maps & local information websites do you use, either regularly or occasionally?
Select all that apply:
    
    
    
        

How would you rate Google Maps compared to other similar products you have used?
Google Maps is...

I haven't used
similar products
Much
worse
Moderately
worse
Slightly
worse
About
the same
Slightly
better
Moderately
better
Much
better
 

Typically, how often do you use Google Maps?

When did you start using Google Maps?

(optional) What if anything do you find frustrating or unappealing about Google Maps?

(optional) What changes or additional features would you like to see for Google Maps?

(optional) What do you like best about Google Maps?

May Google contact you regarding your feedback, or for future Google user research?
We will not use or share your email address for any other purpose than to contact you for Google user research.
For more details on how Google treats your personal information, please read our
Privacy Policy.
    
        


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