Google My Business Survey

Google My Business sent out a survey this AM where they noted:

….asking for your feedback on how we can best meet your business needs. You can count on us to follow through and continue making improvements to our products and services to help you succeed.

For example, in our most recent survey, customers told us they wanted more information about how their business listing appears on Google Search and Maps. So we are working on ways to provide more insights to help you track your business profile online.

When I answered as a small business owner that didn’t do marketing I got to the end point very, very quickly:

Screen Shot 2015-10-12 at 9.28.31 AM — Click to view larger

Screen Shot 2015-10-12 at 9.34.44 AM — Click to view larger

Screen Shot 2015-10-12 at 9.45.44 AM — Rejected!!! Click to view larger

When answering as an agency and that I did do the marketing I was taken into a boringly long survey where I was asked some interesting questions:

Screen Shot 2015-10-12 at 9.49.53 AM — They are really going to give us keyword searches back? Click to view larger

Screen Shot 2015-10-12 at 9.51.26 AM — For each service I checked, they asked follow up questions. Except Facebook. Click to view larger

Screen Shot 2015-10-12 at 9.52.33 AM — Click to view larger

Screen Shot 2015-10-12 at 9.52.09 AM — Click to view larger

Clearly they are only interested if I have spent some money… go figure.

Comments

5 Comments

Dave (425 comments)

October 12, 2015 at 10:25 am

Why were you surprised?

October 12, 2015 at 11:33 am

(side note) I wish we could edit the comments as I wouldn’t have had to post a second comment.

As advertisers none of our gmb accounts received that survey. Out of curiousity for readers of this blog, did webmasters with both smb accts and who advertise with adwords get the survey or not??

Andy Kuiper (480 comments)

October 13, 2015 at 1:31 pm

The request for which “Insights” info would be most valuable is very insightful 😉
How much, and the type of info they share down the road, could be quite helpful.

Marcus (37 comments)

October 15, 2015 at 4:39 am

Please answer this survey so we can better sell you adverts, *cough* sorry, best meet your business needs.

Adam Davies (3 comments)

October 23, 2015 at 5:55 am

I was tempted to help with the survey too… I didn’t because I assumed it would focus on PPC. I prefer natural search so spend most of my time on that instead. I wonder if they’ll use this data to clean up the places listings.

Mike Blumenthal

Understanding Google My Business & Local Search

Google My Business Survey

Written By

Mike Blumenthal

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