Mike Blumenthal

The question often comes up whether a business can and should use their Google & Yelp reviews on their website. Leaving aside the value to the user experience for a minute, I was curious about the legal issues involved. A small business would be foolish to use those reviews if the costs of litigation, however …

If your business has an aggregate star rating of 3 or less, you need to be concerned that shoppers might reject you out of hand. If, on the other hand you have a star rating greater than 4 most shoppers will accept you on face value. However we are seeing dramatically different standards within different …