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Understanding Google My Business & Local Search

Google Maps: Conflated Records

Rob Nicholson of VisitBritain.org has shared an unusual problem with Google Maps:

Google has combined two listings (despite me registering our business as the correct details) thus giving a “kind of competitor” the picture as a screenshot of their product and the email and url as theirs! and there doesnt seem a way to fix this with Google!

Here are the screenshots….

For the Britain London Visitor Center :

blvc.jpg

And for the apparent cause for the conflict, London Pass Collection Center:

londonpass.jpg

If anyone has experienced anything similar, I would love to know about it.