Barbara Oliver and Co. Jewelry, an owner operated jewelry store with one part time employee in Buffalo, NY was referred to me by my sister about a year ago for help with marketing of her “new” website. Like many small businesses she has trouble integrating new procedures whether from inertia, fear or lack of time. … Continue reading Garnering Reviews – A Mom & (no) Pop Shop finally Hops on Reviews
Google Maps recently introduced a new feature on the Places Pages called Nearby Places You Might Like. It was rolled out early last Friday and while it generally adds value to the Places Page, there were a number criticisms of the results particularly as it relates to SMBs. The feature was announced on the Lat … Continue reading Google Map’s Carter Maslan Answers Questions on the New Nearby Places You Might Like
One of my clients, Barbara Oliver & Co. Jewelry in Buffalo for whom I do some internet marketing, received a Favorite Places poster and a congratulations letter today. Her initial reaction was muted and somewhat suspicious but once I explained that she was one of only 100,000 in the US and one of probably only … Continue reading Google Favorite Places Poster Start Arriving
Last week when Google Map’s new Place’s pages were introduced it was noted that they were not going to be indexed (there is a great discussion going on at Greg’s blog now) leaving the impression amongst many that they would sit, isolated, in the Maps siloh. They would, it was thought, only be seen to … Continue reading Where Are Google Places Pages Going? To the Index?
While Firefox is not supposed to have geolocation available until ver 3.1, it appears that Google is personalizing search results using some form of geolocation now. Last month, David Mihm first spotted and pointed out a new Universal Local Search Result; the Branded Local One Box. The new Universal Result appears to only show in … Continue reading New Universal Local Search Result Type: Branded Local OneBox
Google has significantly upgraded the interface and functionality of the photos section within the My Business Dashboard. The new interface replaces the arbitrary categories with tags and allows for a simpler interface for the cover photo, the profile photo and a business’s logo. Although there is no ability to add custom tags, it is a … Continue reading Google My Business Photos 3.0 Launches
I am not sure whether this message has been approved by Jeremy Stoppleman but at least for now, with the new reviews from the web announced yesterday summaries now showing in the Knowledge Panel, Yelp is back. For those of you that don’t go back to the “early” days of Google Local, it would seem … Continue reading Yelp Review Summaries Back in the Google Knowledge Panel
Today, Google is not showing the local pin next to the web result for searches that return One Boxes. whether brand or key word based. The Knowledge Panel is still returned for the search. The pins were visible yesterday in the main search results but gone today and apparently not visible across the US. I … Continue reading Google Nukes the Local Pin for One Boxes?
Negative reviews are the one of the hardest issues that SMBs have to confront. Learning how to respond to them effectively is best learned by sharing amongst ourselves and with these same SMBs. So I wanted to try some participatory blogging to tap the collective consciousness about what makes for a good response to a … Continue reading Negative Review – How Would You Respond?
It appears that Yahoo is no longer serving up Yelp reviews. Drop maps, change their name and poof. Your old Yahoo reviews are back.