Last week I wrote an article, Google Places – Reviewer Names No Longer Showing. Feature or Bug?, where I highlighted the fact that reviewer names were not showing on reviews on a business’s Places listing.
I and a number of readers noticed that some names were showing and some were not. I received two reviews yesterday, one with user name and one without, which forced me to dig into the issue more fully:
After some digging (Andy only had one review on Google), I tested what seemed the obvious choice. If the user was publicly showing their name in the profile, the review would show and if they weren’t it wouldn’t.
This review was made on a Google account with no previous reviews that included a public profile & the option to display their name. The review was immediately visible with the reviewers name:
The second review was made on a Google account with no previous reviews in the same time frame, without a public profile and the option deselected to display their name.
Initially it was showing on the Places page without the name but has subsequently disappeared from view. Whether the review will ultimately display on Google Places is not clear. Perhaps it will show up sooner or later or perhaps, Google, like Yelp has started to not show some less trustworthy reviews… That is still to be determined.
The scenario reminded me of a comment made in March by Daniel Tunkelang, a tech lead at Google, in his article about review solicitation:
Still, my hope is that consumers will start placing less stock in the aggregated opinions of anonymous strangers and shift their trust to people who are more transparent about their identities and motives. The more that reviewers stand behind their opinion and put their own integrity on the line, the less it will matter whether those opinions are solicited or spontaneously expressed. We’ll see how the opinion marketplace sorts this out.
Regardless, it seems clear that this move is not a bug in Google Places but rather an intentional change. Minimally, it seems an effort on Google’s part to create a distinction between public and private reviewers. Perhaps though it is more….it remains to be seen whether they are filtering reviews and/or removing them algorithmically for violations.
It appears, that the review game is afoot.