Google Rolling Out Assistant Duplex Test to Four Cities This Month

At Google I/O a preview of Google’s Assistant Duplex, Google’s AI based human sounding  digital assistant that can auto create reservations, set off a maelstrom of both interest and criticism. The Announcement from the Google My Business Forum Hey everyone! At our annual conference Google I/O, we showed a preview of a new feature in …

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What’s Up with the Local Search Results…. Who the f knows?

I was sitting on my office, doing “research” and did the same local search (Custom Jewelry Design Williamsville) on my iPhone in three different Google mobile environments; Safari, Chrome and the Google App. All within seconds of each other. Next time your boss comes and asks you what’s up with the local search results, throw …

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Google Testing New Knowledge Panel Changes

Last week Google, in a disappointing action,  moved Google Posts from front in center of the Knowledge Panel to the bottom of the KP in organic and to the middle of the search results in mobile. Obviously, this is likely to cause a reduction on conversions as the Posts are less visible and lower on …

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What Percentage of Verified Businesses Use Google Posts?

TLDR: ~7% of businesses world wide that have verified their business listing are using Google Posts and roughly 26% of verified business in the US were doing so. On a percentage basis the use of posts was highest, around 30%, in Spain, Italy and Japan. The developed world has significantly more updake of this feature …

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GatherUp Introduces a new website tool – the Conversion Pop-Up

When I helped start GatherUp (previously GetFiveStars), I did so with the idea that local businesses, small and big, deserved world class tools that helped them navigate and benefit from the world of reviews. And I also wanted to be sure that the agencies that helped them could leverage the more advanced features of these …

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Google Adds Posts to Local Branded Search Results

Google has been expanding the branded local search results. Most recently (last November timeframe) they added an About tab that included corporate information, often a link to wikipedia or the main corporate about us page and social links Today I started seeing the inclusion of a Posts Tab in these results. Interestingly this is NOT …

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Bed & Breakfasts Forced to “Suck Hind Teat” at Google

Tim Capper pointed out a few weeks ago How Google Exploits the Hospitality Industry for Profit.  Bed and Breakfasts are effectively treated as hotels on Google so they have to put up with all of that and then some. Growing up my father raised dogs. When there was a new litter, the runt was often …

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Google Insights – Queries used to find your business

I just saw this Google My Business Insight feature: Queries used to find your businessSend feedback. Per Google these are “The most popular queries for your business by unique users” I have been on a trip for the past week and less than observant of Insights so this could have shown up at any point …

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