Google Phone Support Offers Limited Hours Due to High Volume

Update 3/13 3:30 (our lucky day): Google has noted that hours are back to normal.

Colan Nielsen of Imprezzio Marketing just noticed that Google has limited the hours of their phone support due to high call volumes:

Our call centers have recently experienced high support volume and our GMB specialists are working hard to solve existing queries. As a result, we are currently offering phone support on a limited basis only during the hours of 7 AM – 12 PM PST, Monday – Friday.

It is not clear to me if this is being caused by a general increase in usage or perhaps some nee problems.

Regardless it will cause problems for some and forwarned is forarmed. for those that are time challenged like me that’s 10 AM – 3 PM ON THE East Coast.

not sure what it means to Europe.

Please consider leaving a comment as your input will help me (& everyone else) better understand and learn about local.
Google Phone Support Offers Limited Hours Due to High Volume by

5 thoughts on “Google Phone Support Offers Limited Hours Due to High Volume”

  1. I’m not sure if you’ve used their online support recently but it’s actually quite good. I had a client that had a local listing revert back to an old address randomly, he had misplaced the password for the Google+ account. The chat support worked extremely well and the listing was restored the next day. I’m not sure about their phone support, I can only imagine it’s just as good. 7am-12pm PST is a very narrow time frame for support.

  2. Truth be told I havn’t been aware which phone support hours they do have here in Austria / Europe. Fact is, they do call you if needed and I think they are pretty quick and helpful. I am not aware of a Google Hotline itself. A Problem is reported via their contact form and they get in touch.

  3. I guess,Google being such a huge company,sitting on the pile of cash can afford to create 24 hours call center for support for most of the countries around the world. Atleast they can do well by documenting questions they receive and prepare a knowledge-base with an effective search feature.

  4. I’ve been really, really happy with the quality of phone support. Probably used them with 10-20 clients so far to figure out some more nutty problems. Now, if only we could get the Search Quality team to provide support like this…

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