Understanding Google My Business & Local Search
Loci 2012 – Nyagoslav Zhekov
Nyagoslav Zhekov is a 20 something Bulgarian that owns and operates NGS Marketing. He has spoken at SMX West, is a guest author for SearchEnginePeople.com and elsewhere. When he isn’t answering questions on the Google and Your Business Forum, where he is a Top Contributor, and Quora you might find him playing (European) football with his teammates from Absolut AFC (Varna) or traveling with his wife Jenny.
Wherever or whatever he has a passion and integrity about local and has become a student of the craft. Read along with him on his journey of self discovery about the realities of business.
I am relatively new to the online world, having used the Internet for the first time just about 7 years ago. That was long after Google has established itself as the dominant search engine and I was hearing everywhere how cool it was and how the team behind it was strictly obeying to their “Don’t be evil” creed. Probably that is why when I started doing what I do for a living I was observing Google’s actions from a somewhat romantic and idealistic point of view. To my greatest disappointment, this grandiose image was gradually demolished by no other but Google themselves.
One point I feel I should make before sharing my thoughts is that I am not really a fan of conspiracy theories. However, there are so many details involved that it would be hard even for the greatest conspiracy skeptic to deny them.
My “awakening” began in the summer of 2011 with Google removing the images that were previously “attached” to each Google Places result in the organic SERPs. It didn’t make much sense and they didn’t give any proper explanation why they made this move. A little later, in October of the same year, the Googlers decided to change the red balloon markers that were previously found next to each Places result, with grey ones. Again – no logical explanation. In January 2012, they “reduced” the number of local listings that were showing in the local SERPs, a phenomenon that was observed across a wide array of verticals and locales. And that is when I started questioning myself – why?
The following events gave a relatively clear answer to my wondering. In the end of January (early February), the Venice algorithm update was rolled out, which could have been one of the potential reasons for “blended” Places SERPs to replace the “packs” almost everywhere. In February, the web descriptions disappeared in the blended SERPs. In June, the golden stars that could have previously been achieved if you have 5 or more reviews on your Places listing, were replaced by numbers, but only in the organic results, not in the paid ones. All of these changes made it clear that Google understood that the local listings had too great of an influence on the user’s click-through decision making and they were trying to reduce the “eye magnetism” in every way possible. At the same time they were pitching paid advertising and potentially developing a “marketing portal” targeted predominantly at small businesses. There is nothing bad, you would say, in a corporation trying to increase its profit. And I agree, but just partly. There are two main problems:
2. It means that Google is ready to sacrifice part of the usefulness (removing images and descriptions) and relevance of the organic search results (reducing the number of listing results) in order to prioritize the paid results.
The Bright Light at the End of the Tunnel
Hope for improvement, as frequently happens in economics, comes from the competition. And there is not as much hope to see the competitors coming up with something better, but rather hope for competitors to come at least a little closer to Google in order for them to feel threatened. And fortunately, there was a lot of action in the world of “local” apart from Google. The biggest news came from Apple, but in my opinion it was Yelp who was the most active. Facebook launched Nearby, and Nokia – Here. There are also hopes that the new CEO of Yahoo – Marissa Mayer, will move the things around local inside the lethargic behemoth.
Let’s hope 2013 will show us some signs of Google returning to its roots of non-evil-doing.
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