Comments on: Google Places Experiencing Lost Listings

By: Duane McLennan

Duane McLennan — Mon, 03 Dec 2012 22:05:56 +0000

@Gerry Sort of…

Our listing is back as from what I can tell, a brand new listing, with some of the old reviews. I was actually able to merge a duplicate, but still can’t control it via Google Places even after verification, it’s now going to “we don’t support that location”.

So, sort of?

By: Gerry

Gerry — Mon, 03 Dec 2012 18:51:14 +0000

Has anyone got their listing back yet? We’ve been without our listing for 6 months now and I’ve let 1 person go. It’s nice that they admit they have a glitch but taking this long to fix it we don’t call it a glitch. It’s a huge problem.

By: Jason

Jason — Wed, 07 Nov 2012 08:44:50 +0000

I have run across the same problem. But it was at the start of my plumbing company. I started with google local. Open two months. First month was great. I got 7 great reveiws. Made 21,000. The next month lost all but one reveiw. Week later I was gone. No listing. Tried asking google to fix the problem. Nothing. I bought 3 other propertys right before all was lost. Now I lost the propertys and now I owe 3000 to the bank and the bills keep coming in. I lost everything. Not just what earned with google but everything. Thank you google.

By: “We do not support this location” Update | Understanding Google Places & Local Search

Tue, 09 Oct 2012 12:10:58 +0000

[...] & Local),Google Plus – Mike Blumenthal – 8:07 am Earlier this summer, Google removed a large number of residentially located service area businesses (SAB) from the index for not hiding [...]

By: A Step By Step To Recover Your “We Currently Do Not Support This” Location in MapMaker | Understanding Google Places & Local Search

Mon, 25 Jun 2012 10:01:20 +0000

[...] – Mike Blumenthal – 6:00 am Pending Google’s recovering listings that had been erroneously removed from the Local index, Google advised businesses that they could try to recover the listing [...]

By: Google’s Worst Customer Service Response EVER | Understanding Google Places & Local Search

Mon, 18 Jun 2012 13:27:52 +0000

[...] the dreaded “We currently do support the location” message. At the time Google noted that “your listing may have been dropped due to a technical issue that we cannot yet resolve. [...]

By: Dave

Dave — Mon, 11 Jun 2012 14:33:28 +0000

@Cathy: Noticed that some of our smb’s received their first reviews connected with G+. Obviously staffers were asking customers for them. Got to check w/ those staffers. It appears the customers were either totally new to G+ or new to reviews as they were the first reviews for each of several customers. One attached a pic with it. Others did not.

I think the possible impediment with a review from a g+ acct is only “slightly harder” than before….if one is a dedicated spammer.

One other thing: Abt 1 year ago a person w/ a new google acct and I wrote virtually identical reviews addressed to a multi site smb….with reviews that clearly violated google’s TOS.

Hers were instantly taken down. Mine weren’t. If the review filter attached to new accts is ACTIVE and applied with vigor that might put a crimp on spam attack reviews.

By: Cathy

Cathy — Mon, 11 Jun 2012 05:31:27 +0000

@Mike – FTR Duane is a friend and I watched this winter/spring as his family’s shop got hit with a slew of sock puppet negative review spams. IMO the ‘reviews’ were created by a competitor under muliple accounts and occurred all within days of eachother. The pattern was obvious to humans but easily escaped G’s ‘filters’.

We’re all hoping the integration with G+ – and making real names/real humans responsible for reviews – will put a stop to blatant competitor saboutage that has plagued great local florists like Dragonfly’s.

By: Duane McLennan

Duane McLennan — Mon, 11 Jun 2012 04:04:11 +0000

@Cathy

Thanks. I basically had to create a new listing in the correct account as the info provided here right now is not claimable or associated with the other account. http://goo.gl/maps/2sfR

I know it’s likely adding to the pain of the situation, but in this case, I feel that it could be the right answer as our listing has suffered multiple disappearances, spam and some fairly rigorous activity on the “helpful” and “not helpful” buttons over the last 6 months.

Whichever happens to appear first, the new listing or the old one, I’ll probably run with.

By: Cathy

Cathy — Mon, 11 Jun 2012 01:47:37 +0000

To Jason & Duane, I see your two situations as very different issues.

ATM Podestal Baldocchi’s G+Local listing is live, but has dropped to Page 2 in Places search. Here’s the G+Local page: https://plus.google.com/115009640646495870236/about?hl=en

Note the address as 555 California Street. That’s the same address used by Rossi & Rovetti. A reviewer also noted the original Podesta Baldocchi as closed and now operated by Rossi & Rovetti.

My guess is the R & R listing was flagged as duplicate since having 2 business listings by the same owner at the same address in the same category likely triggered a merge or a de-listing.

The loss of one listing may be conincidental timing with the move to G+Local. IMO you’ll need to decide which listing you truly want to show in Local.

As for Duane’s issue, I’m stumped as to why the original Local listing disappeared. Your shop has a Google+ page for the business with 100 +’s. But if you recently changed the account owner, it may well have set your listing back and could take quite a while for G to recompile all the data associated with it. Good luck. Hope it re-appears sooner than later.