Comments on: “We Currently Do Not Support This Location” Bug Should Be Fixed But The Message Will Persist for Some

By: Sushil Kumar Yadav

Sushil Kumar Yadav — Sat, 08 Dec 2012 05:26:33 +0000

I have a listing with google places. My some keywords were appearing on local search. But there is a error on my listing “we currently do not support the location”. How can I solve this problem.

By: Hec

Hec — Sat, 08 Sep 2012 15:06:57 +0000

I finally got if Fixed!!!
Here’s what I did. I called the google adwords toll free# 866-2-GOOGLE (I have an adwords acct.), gave the rep my adwords acct#. I told the rep that my REAL problem is that my Google Places ad had the “We currently do not support this site”, and after many months of trying, I couldnt seem to get it corrected. The rep said that he was looking onscreen at what the problem might be. I explained that I accidently had two listings for the same site because the Home Office (I own a franchise) set up a Google Places listing for my store after I had already set one up myself. (Google doesn’t like multiple listings for the same business/address) I had already deleted the extra listings. The rep told me that he would get this info to the Google Places team, and that I should receive an email within 48hrs. That same evening, my Google Places listing was working again (and i never got an email from Google).

By: Dominic

Dominic — Sun, 15 Jul 2012 22:26:48 +0000

Same problem. Any news?

By: Shane

Shane — Mon, 02 Jul 2012 00:58:08 +0000

This is totally frustrating. So now I have to manually check my new clients “places” listing each day to see if their “places” listing is up. I have even created a new Google + account to see if that would get the Google Places listing up & running. But that hasn’t worked either!

By: Mike Blumenthal

Mike Blumenthal — Sat, 30 Jun 2012 02:06:01 +0000

@Roman

I do not have a complete understanding of the history of your listing to provide you with advice.

You need to understand though that this message happens for 4 reasons:
1)The listing is new and has not yet been indexed
2)Google has determined that the listing is egregious spam and it has been removed from the index
3)Google has cast a spam net too far and erroneously taken down listings
4)A bug and Google has inadvertently lost your listing (perhaps due to #3 or some other reason)

The only way to know for sure if it is category two, three or four is to ask google via the troubleshooters in the Google Places for Business help files. If the reason is three or four they will tell you if and when it might come back. If it is issue 2 you are screwed.

By: Roman

Roman — Fri, 29 Jun 2012 22:29:18 +0000

@Mike

I have two listings which were affected in the exact same way. They were well and good and on page 1 for 2+ years. About 1.5 months ago they went into ‘pending review’. Then about two weeks ago, after I poked/null-submitted them, they went into the ‘We currently do not support this location’, where they are still at now.

My question is, do you suggest I wait for google to fix this glitch (or penalty?) or just delete the listings (with several reviews) and start over?

By: Google’s Worst Customer Service EVER – An SMB Tale of Woe | Understanding Google Places & Local Search

Thu, 21 Jun 2012 11:43:49 +0000

[...] inappropriately removed businesses for the second time in a month (yes Google suffered the exact same problem last month but not as [...]

By: Dan

Dan — Wed, 20 Jun 2012 23:12:30 +0000

We have had our places profile for several years then we got the “We Currently Do Not Support This Location” at the same time everyone else did. Unfortunately, whatever they did to fix the problem had the opposite affect for us. We have been in a state of “We Currently Do Not Support This Location” for almost 3 weeks. When we look our places dashboard, we see “Being reviewed – Pending” even though we can still edit information. Fortunately, Google Places support has been corresponding with us says it is a Google technical glitch that’s causing the problem and it is not a result of anything we have done. They won’t tell us when, if ever, this bug will be fixed. We had 56 (5 star) reviews on this profile. It took us nearly 3 years to accumulate those reviews and now they are gone. The support people created a second profile that is incomplete and has no reviews associated with it. I question the usefulness of a duplicate profile for the same location, but it was their doing, not ours. They have confirmed that the reviews will never re-associate with the new profile, but maybe the old one will come online someday when they fix the bug. As far I am concerned, this is a data integrity problem. It’s funny, if Google were to lose customer data for a few free Gmail accounts then we would hear about it on national news, but lose a few Small Business Google Places profiles and nobody cares (except the business owners).

If there is a lesson to be learned here then it’s “don’t put all your eggs in one basket.” Over the years we have sent every customer to our Google Places profile to write a review and many of them did. Why wouldn’t we? We trusted Google to do no evil. With the blink of an eye all those precious reviews have been lost. We embraced Google 100% and have bitten because of it. Going forward, we are sending all customers to our Facebook page to “Like” us and share their experience. Additionally, we intent to fully embrace Apple maps (when they come out), Yelp, Yahoo Local, Bing etc… Spread things around a little. The online equivalent of market diversification. Rest assured, based on this nightmare experience with Google, we will likely not be sending customers to participate in Google Places or Google+ review activity. Funny thing, a fair percentage of our customers actually took the time to create a Google account so they could write the reviews. Yes, they where that happy with our service.

By: Campbell McArthur

Campbell McArthur — Mon, 18 Jun 2012 13:48:02 +0000

I have been going through this fiasco with my listing being removed for 2 months now!

Yes GOOGLE sent me the same Response which was 2 weeks ago and they offer no difinitive date of resolve just basically a stand by to stand by explanantion…..That’s a laugh!

So basically my listing has been active for the past 4 years now up until this and the answer that I get now that it is the busiest time of the year for any business is stand by to stand by and we are nopt sure if we can resolve this.

I wonder what would happen when I do computer repair for customers if I provided an answer such as that?

Personally, with no guarentee and no ETA of when this will transpire, I have decide just to delete my listing and lose the Positive reviews that customers have left me and just start over from fresh. This way I stand somewhat of a chance of getting some business this summer.

By: Mike Blumenthal

Mike Blumenthal — Thu, 07 Jun 2012 18:31:48 +0000

@Megan

There have been a number of this sort of glitch with the transition that Google is publicly acknowledging.

Is your business a home based service business?