Don’t get me wrong. We are thrilled that this issue seems to be resolved. Thanks again to the Google person who finally solved this.

But when a company that you have endorsed, promoted to friends and family, used with enthusiasm a zillion times, becomes so clumsy that it won’t respond to it’s customers over a period of months, the sense of betrayal is very real.

Every company and every country has it’s early surge of growth and customer focus. Then at some point, it loses its grip and becomes so large and bureaucratic that it becomes ineffective.

I truly hope that this event is an anomaly. I love most of what Google has done. I want to be that enthusiastic booster again. How could that happen?

Google could begin by responding directly via phone call or email to customers with legitimate concerns. Otherwise we are left with the impression that we are just pawns in a huge corporate mosh pit.

A simple human outreach would have solved this problem and saved the world of search thousands of hours of wasted time. Most of all, it would have restored Googles reputation of “doing no evil” as well as being the nimble organization it started out being.

Perhaps some top executives could actually read some of the “reported problems” and set goals for resolution for their engineers. Don”t tell me it isn’t practical. I used to be corporate dude in a major company. All it takes is the right attitude at the top.

I notified Google about this scandal – hoping to get a response.

It does seem to be fixed. My personal thanks to you for your help. I don’t know how all this happened and I don’t need to know. I just want to shout out thanks to anyone who jumped in and took an interest in what would seem to some a minor glitch. For us little folk in Maine it was huge, of course.

May the fix hold and may the force be with you.

Thanks again,
Bill

Google still can’t fix this problem after what appears to be about 2 years of contacts going back till 2009.

Yorkonians, get your politicians, the Associated Press, and local media in an uproar. Google’s NON RESPONSE modus operandi is screwing over your economic welfare and nobody is speaking up about this horrendous example of Monopolistic Arrogance!!!

What happens in this busy tourist town when someone unfamiliar with the area needs a doctor ASAP on their mobile device? Could be dire consequences.

Would appreciate anyone reTweeting this, as the story broke on Easter Saturday.

On the other hand, what I gathered from the long history of correspondence that Google would at times effect a correction but the algo that operates G Maps would at some point automatically relocate York, once again. Is that correct?

If currently correct I only hope you stay there on the web maps that have a monopoly on viewership.

If not, I’d suggest raising holy hell with your politicians and all members of the media.

Essentially google’s mistakes on hard information, compounded by an utter and overwhelming disregard for the consequences are costing people their livelihoods.

Its the most compelling argument about the dangers of a monopoly. Its one thing to describe monopolies in an abstract way. Here is a monopoly that quite simply refuses to acknowledge its power and simply doesn’t respond, while its very correctable errors are having a dire effect on a town’s welfare.

Its a dangerous form of arrogance. I’d lobby local and state politicians, business groups that “purportedly” support the interests of the town, its businesses and its population, local and national media all to bring this situation to a head and do it quickly.