Comments on: New Google Places Review Bug- Will Google Ever Get Their Review Shit Together?

By: Amy

Amy — Fri, 21 Jan 2011 17:41:34 +0000

A few weeks ago, I could post. Since then, NOPE! I’m starting to get extremely annoyed!

Before starting a new project(Google Offers), why not fix the problems you already have?

By: Google Places Review Bugs on the Mend | Understanding Google Maps & Local Search

Fri, 21 Jan 2011 10:01:02 +0000

[...] Jeffrey Magner of TrumpetMedia reported that the nasty review bug in Google Places first seen last week that prevented anonymous reviewers [...]

By: Jeffrey Magner

Jeffrey Magner — Fri, 21 Jan 2011 01:10:33 +0000

Well, it appears that this bug has been fixed. I was able to post a review just now. During the past week I’ve been sending people to other sites to post reviews.

Interestingly the place I reviewed – The St. Julien Hotel in Boulder, CO – showed 130 reviews at first in the SERPs but then when I clicked on their Places page it showed 649 reviews. While I looked for where to click to “review” the hotel all I found was a place to “Sign in to RATE”. Are we ‘reviewing’ or ‘rating’ or what? and how many reviews does the St. Julien have?

Dear Google, come on. Please put some of your 2.5 Billion Net Profit towards Places.

By: MKelly

MKelly — Tue, 18 Jan 2011 23:48:37 +0000

@Mike I just incredulously experienced this and found no help anywhere until I thought I’d check your blog and sure enough once again you have the answer. As a provider of Local SEO services it is extremely embarrassing to have to keep apologizing for Google’s horrible Google Places bugs and virtually zero customer support. I wholeheartedly agree that Google needs to figure out how important Local SEO and Google Places is, and put the resources into the product AND customer service. It is just crazy how poorly they are executing. When will someone over there “get it” and put the proper processes and human resources behind Google Places/Maps?

By: Weekly Search & Social News: 01/18/2011 | Search Engine Journal

Weekly Search & Social News: 01/18/2011 | Search Engine Journal — Tue, 18 Jan 2011 16:29:12 +0000

[...] Will Google Ever Get Their Review Shit Together? – Mike Blumenthal [...]

By: Becky Wilson

Becky Wilson — Mon, 17 Jan 2011 23:08:22 +0000

That’s absolute B.S.
Google is a multi-billion dollar company that makes a lot of money off us.
If any little web business issued products that didn’t get the fundamentals right, we’d scrap them and never visit them again saying they were ‘unprofessional’. Yet Google has this big business righteous attitude that they don’t care about the little people, as long as they make money. If they gave a damn, they would put live chat customer service calls all over their sites so we could talk to real people and report these bugs to get them fixed asap. But they don’t. They choose not to because they don’t give a damn. So enough people have to blog about it to get Google’s attention.

And don’t talk about ‘supporting data’ that’s crap. You don’t need a gazillion people to tell you IT’S NOT WORKING. I just tried it, and I can’t write reviews either, with the same problem. The onus is not on customers to proove to google it’s a massive problem and document it for them with qualification. You’re being ridiculous, and frankly I wouldn’t be suprised if you’re getting paid off by Google to monitor social media for them, because that author of this blog is spot on.

By: Karl

Karl — Fri, 14 Jan 2011 10:58:01 +0000

As commented above, chances of Google declining are very low. Only because it has a few bugs doesn’t hold a strong case for its decline. On the other hand, the extensive list of services it provides is impressive and will always be in its favor. Pointing out bugs is a good, but criticizing it without relevant supporting data would not be very wise. I apologize if I have been rude here. Thanks

By: Wang Jinyu

Wang Jinyu — Fri, 14 Jan 2011 04:22:04 +0000

Google hasn’t performed as well as they did in search engine, there is much for her to learn from other companies, review system is just one example.

By: Jeffrey Magner

Jeffrey Magner — Thu, 13 Jan 2011 20:50:56 +0000

I’m going to have to recommend people over to Yahoo Local and Yelp. Google was a really great company for quite a long stretch. But everything changes over time. I think we’re seeing Google’s decline down the backside of the graph. They are blowing it. This is just one example of many. The common folk who have just figured out how to give reviews….now they don’t know how anymore. It seems Google is increasingly “out of touch” with the people they serve. Really. I just said that.

By: Mike

Mike — Thu, 13 Jan 2011 20:07:11 +0000

@Glocal
Yes and last week, it took users over there but not it just hangs…

@Plamen
It seemed that way when it was working but not that it isn’t it seems even stupider.