I can guarantee you that deleting the listing and staring over, WILL NOT solve the problem. I tried it and it doesn’t work. After a few days, (or weeks) it just remerges.

Your business listing has been suspended from Google Maps.
Currently, we’re updating our listings approximately every four weeks. Therefore, you may experience a slight delay in seeing your listing removed from Google Maps. You may resume your listing again in the future at any time.

so, who knows when they’ll ever delete it, or if I should now proceed to step two?

Did what the Google rep told you above actually work? Because they pretty much told me the same exact thing, only even after removing the original listing, the new listing somehow still was attached to the old listing, or the same problem still existed (because it was never fixed to begin with, only started over again.)

This really isn’t the right spot to flag down the nearest Googler.

Like everyone here, I am just trying to understand it and find resolution. My hats off for Ethan and especially Mike for the support and going out of your way to help us out.

and just to clarify — I originally sent the account “under review” by using the ‘report a problem’ feature, since the Google Places account was pulling in the wrong picture, the wrong phone number and the wrong URL (even though I specified these in the options). It was when I created the other account, after speaking with a Google rep that she told me to create multiple accounts to bypass the review. that account went up, but then, because it’s attached to the phone number, went ‘under review’ again.

OK, thanks for following up. I hope they are able to get the turn around time on these reviews sped up drastically. It’s still been six weeks since I added the new account.

The listings are under review because our automated systems believe they may not be in line with the Google Places Quality Guidelines. It’s wrong that creating a new account would bypass the review process, and the rep shouldn’t have said that. I’ll follow up with the reps to clarify this.

As for the particular listing being under review for months, one thing to keep in mind is that changing the listing data and re-verifying may delay the review process.

I just mean Adwords in general and am using the terms places/local interchangeably. I mean, why else wouldn’t google provide customer service? — it’s a cost to them (and they may make even more money if they don’t.)