Comments on: Responding to Negative Reviews – Your Prospects are the Real Audience http://blumenthals.com/blog/2010/08/05/responding-to-negative-reviews-%e2%80%93-your-prospects-are-the-real-audience/ Developing Knowledge about Local Search Tue, 21 May 2013 10:44:31 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Loci 2011: Ted Paff | Understanding Google Maps & Local Search http://blumenthals.com/blog/2010/08/05/responding-to-negative-reviews-%e2%80%93-your-prospects-are-the-real-audience/comment-page-1/#comment-565721 Loci 2011: Ted Paff | Understanding Google Maps & Local Search Tue, 10 Jan 2012 14:13:44 +0000 http://blumenthals.com/blog/?p=7088#comment-565721 [...] it only takes a few negative reviews to have a significant impact. I continue to believe that mostnegativereviews can be marketing gold if handled [...]

]]> By: Royal Funeral Home Battle Creek, Michigan http://blumenthals.com/blog/2010/08/05/responding-to-negative-reviews-%e2%80%93-your-prospects-are-the-real-audience/comment-page-1/#comment-546020 Royal Funeral Home Battle Creek, Michigan Tue, 01 Mar 2011 01:00:59 +0000 http://blumenthals.com/blog/?p=7088#comment-546020 PLaces Listing Link

A customer from Huntsville, AL Posted: “Nightmare Would not recommend this place to my enemy. Karen Jones was pushy and rude, was forcing my family to buy expensive caskets which we could not afford made it seem that her time was more important than mine, even after we came to her for help …”? – by madmangabe at Citysearch ? – Dec 5, 2008

There is also a Royal Funeral Home in Battle Creek, Michigan. This comment was not directed towards Royal Funeral Home in Battle Creek, Michigan, this was directed towards the funeral home in Huntsville, AL. Royal Funeral Home in Battle Creek, MI is not incorporated with Royal Funeral Home in Huntsville, AL. Please delete this negative comment. Thanks, Kyle B Lindsey, Director’s Assistant.

]]> By: Loci 2010 – Ted Paff | Understanding Google Maps & Local Search http://blumenthals.com/blog/2010/08/05/responding-to-negative-reviews-%e2%80%93-your-prospects-are-the-real-audience/comment-page-1/#comment-543736 Loci 2010 – Ted Paff | Understanding Google Maps & Local Search Thu, 13 Jan 2011 10:02:05 +0000 http://blumenthals.com/blog/?p=7088#comment-543736 [...] has been a guest blogger here before writing the popular Responding to Negative Reviews – Your Prospects are the Real Audience. Ted probably knows more about the ecosystem of the local review space than anyone that I know, [...]

]]> By: Laura Arwood http://blumenthals.com/blog/2010/08/05/responding-to-negative-reviews-%e2%80%93-your-prospects-are-the-real-audience/comment-page-1/#comment-541555 Laura Arwood Mon, 22 Nov 2010 15:31:54 +0000 http://blumenthals.com/blog/?p=7088#comment-541555 Sorry to be so annoyingly persistent but I just went back and added Facebook to my Hotspot Profile links and that triggered the “feature” message for me but when I clicked the link, it just took me to a generic page of advice that the more I filled out the profile, the more “featured” I’d be. I have no idea is I am actually “featured” or not. The only thing I’ve left blank is in the contact info, where they ask for home addresses, phone numbers, etc. (which they say only who you pick can see) and then ask you to create groups of Family, Friend, Coworkers, etc. I really don’t want to do this last step, even if that is what it takes to be featured. This is really really frustrating.

]]> By: Mike Blumenthal http://blumenthals.com/blog/2010/08/05/responding-to-negative-reviews-%e2%80%93-your-prospects-are-the-real-audience/comment-page-1/#comment-541552 Mike Blumenthal Mon, 22 Nov 2010 15:21:21 +0000 http://blumenthals.com/blog/?p=7088#comment-541552 @Laura
Currently Google is undergoing massive updates to their review system. My guess is that it will take a number of days for the review to change position.

]]> By: Laura Arwood http://blumenthals.com/blog/2010/08/05/responding-to-negative-reviews-%e2%80%93-your-prospects-are-the-real-audience/comment-page-1/#comment-541550 Laura Arwood Mon, 22 Nov 2010 15:13:42 +0000 http://blumenthals.com/blog/?p=7088#comment-541550 My review is still at the back of the queue and at least one more person with a public profile has posted after me. That person (who I am in contact with) says when she filled out her profile in the Hotspot info, she was given a window that said her profile was eligible to be “featured” by Google Maps/Hotspot but her review is also still at the back. I never got that message even though I filled out all of the profile and included the use full name option. (I don’t have a blog or photo album to link though). Maybe we should just give it more time? Maybe the negative reviewer works for Google?? But again, thanks for all you help.

]]> By: Mike http://blumenthals.com/blog/2010/08/05/responding-to-negative-reviews-%e2%80%93-your-prospects-are-the-real-audience/comment-page-1/#comment-541539 Mike Mon, 22 Nov 2010 12:31:52 +0000 http://blumenthals.com/blog/?p=7088#comment-541539 The next “trick” would be to get someone to do another review which might push yours up the ladder.

Please let me know.

]]> By: Laura Arwood http://blumenthals.com/blog/2010/08/05/responding-to-negative-reviews-%e2%80%93-your-prospects-are-the-real-audience/comment-page-1/#comment-541530 Laura Arwood Mon, 22 Nov 2010 02:58:56 +0000 http://blumenthals.com/blog/?p=7088#comment-541530 You are an ANGEL! Thanks for the quick answer and the link. I did as you suggested and while my review is still at the back of the queue, my public nickname and icon showed up. So I am hopeful and will try to patiently wait for the review to float to the top. The business involved participates in animal rescues from abuse and slaughter so I’m very grateful you’ve helped me solve this problem.

]]> By: Mike http://blumenthals.com/blog/2010/08/05/responding-to-negative-reviews-%e2%80%93-your-prospects-are-the-real-audience/comment-page-1/#comment-541527 Mike Mon, 22 Nov 2010 02:19:32 +0000 http://blumenthals.com/blog/?p=7088#comment-541527 @Laura
The behavior you are describing is new “feature” at Google. It is part of their recently upgraded review system and their new HotPot rollout.

While it is new and we don’t yet know all of the details I think that having a private profile is more likely to push the new review to the bottom of the heap. Try making your profile public and waiting a few days.

]]> By: Laura Arwood http://blumenthals.com/blog/2010/08/05/responding-to-negative-reviews-%e2%80%93-your-prospects-are-the-real-audience/comment-page-1/#comment-541523 Laura Arwood Mon, 22 Nov 2010 01:57:33 +0000 http://blumenthals.com/blog/?p=7088#comment-541523 Hope someone here can help me. I am a very satisfied repeat customer of a local business. Recently that business got several negative reviews in Google Maps/Places about one incident (the complainer got three others to write negative reviews saying the same things).

To help the owner, I posted a positive review using my Google Profile/Account i.e. not anonymous. However my review is being put at the END of the review pages behind ones from 2008! Aren’t reviews supposed to be in chronological order? I tried searching the net and Google help. I really want to help out this local small business owner (because selfishly, I want to still go there) but I am frustrated beyond belief.

BTW – I am real customer not the business owner. She doesn’t even know that I written for this advice. Thanks for any enlightenment!

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