They are changing it every day that’s for sure. The question is: Is the quality improving? It is very difficult to tell…as we don’t have the 10,000 foot view of the accuracy of the data….and there sure is a ways to go..

Sheesh…and I was just worried about Google getting the dang phone number right for emergency services…we have a long way to go…that’s for sure!

One discovers that online search for surgeons is not all that great, anywhere. In fact, for any medical practice that primarily only takes referrals directly from other doctors, online search is highly deficient. Many of these doctors barely have a website presence, and those who do often have minimalistic ones which contain relatively few keywords.

Google’s desire to make business ratings available complicates things as well. One can sometimes find a doctor, but the doc’s Place page isn’t tied to the clinic where they work. Many of the ratings are miserably vague and useless and too few.

Maybe it helps to know if a doctor is abrupt, rude or keeps you waiting a long while before seeing you, but these factors seem to be given overmuch weighting, IMHO. If a doc is dealing with an emergency, is in the middle of a procedure that took longer, or has a patient that required more time than expected, it can result in a longer wait. Why don’t people get this? A really good doctor might be inundated with patients and emergencies and have this going on more than others — while doctors less trusted might be really speedy at seeing you because their books are clear of work…

I’d rather see things like success rates at diagnosing and treating sickness. I also care less about brusque docs if they’re brilliant — does anyone ever watch “House”?

I do like how user ratings are lifting the veil on the medical practice a bit more, however. Heretofore, how could you know if others had bad experiences with a doctor? And, doctors should be made aware that there are consequences for providing poor customer experiences — perhaps we’re entering an age where everything won’t be hushed up quite as much.

More than all this, it’d be nice if doctors provided better websites with more text content for search. I want to know their education and background experience. I want to know their philosophies about treatment. I want to know what they specialize in, and what things they prefer to treat. For instance, endocrinologists are deucedly hard to find — some of these doctors merely say on their sites that they’re endocrinologists, but you later figure out that they’re specialized in fertility treatment, or resisting aging, or diabetes, or weight reduction, or skin conditions. Do they accept walkins or referrals-only? Where do they have hospital privileges, and what sorts of things to they do to stay current? Very clearly list what formal certifications they have, etc.

It is hard to “know” that there are improvements. Certainly conflations are still occurring and we are seeing fewer complaints…but only Google really knows whether the index quality is actually moving in the right direction as it relates to this problem and overall.

Thanks for the feedback. It’s good to know they are making improvements in this area.