Lots of submissions. No actions by Google. What is an SMB to do?

Now if I were Holiday Inn…they would have fixed this already!!!

The buzz about Google sending out Favorite Places packets with window decals to 100,000 of the “most…

The feature is available in only some european countries and only on unclaimed listings. For example it is in Austria, France and Germany but not UK, Ireland or Spain.

Generally it is available where the chart indicates that community edits are available but not always.

Why did Google bother establishing guidelines and creating mechanisms for reporting them when in fact they don’t act on them.

If you want to see this situation at an absurd level take a look at this search:
http://www.google.com/search?source=ig&hl=en&rlz=1G1GGLQ_ENUS349&q=madrid+bike+tours&aq=f&oq=&aqi=

Take a look at that record, then revert to this message in google groups for maps where you commented…and where Cecelia declared it a spam name: http://www.google.com/support/forum/p/maps/thread?tid=0e1de808d533cfd9&hl=en#all

We saw the question back on 12/14. Google Employee Cecelia deemed it spammy. Cecelia described reporting spam. Spam reporting was discussed in depth, by you and Cecelia.

Yet that very thread, shows spam, shows it not being changed, discusses spam reporting…..and irony of ironies. Google sees it and does nothing.

If that single thread is not an invitation to spam name records, I don’t know what is. How can Google not react to the spam reports? How can they seemingly encourage it, by in a very thread wherein they discuss Spam reporting and then let it sit undisturbed for 2 weeks.

It looks to me like Google encourages Spam.

I have one of those SMB’s you reference above that is losing business due to spam records. How many spam reports do I need to submit? 50, 100, 1,000. Will it matter?

Google is a big black hole in so far as customer service is concerned. In many cases its engineered algo’s encourage spam. They can recreate false data, but Google does nothing about them.

Its a shame Google shirks its responsibility. By virtue of its control of search it has a monopoly on a critical element of business. It is not responsible in dealing with the algorithmec errors it creates.

Soon questions of monopoly are going to rise about the merger of MSN and Yahoo. Google will be questioned on this issue. I can’t wait to show my evidence as to how powerful, monopolistic, and irresponsible Google is.

Step up, Google. Act on the Spam. Above all else, don’t set up a system that blatently encourages it….then sit back and study it without recognizing the consequences.

Act on it!!!

Can’t seem to find this feature in the UK. I’ve been trying to claimback a couple of reviews erroneously attributed to a competitor. I keep on reporting this from the report spam on the review link, but get no response.