Joan has the idea. You on the other hand have no political imagination. What a great gonzo campaign…very viral…vote for customer service…put your money where you mouth is…if we don’t raise enough to hire an employee we give it all to charity…

The last thing Google needs is contributions. PPC makes them plenty of money!! (LOL)

Maybe you noticed I went into a bit of a rant yesterday in one social media source. I fielded a call from a google rep that was informing us (one of our accts) about google’s new keyword tool.

Hey, from a business perspective….it wasn’t bad. It hit some phrases I wasn’t hitting. Actually experience tells me some of them are conversion phrases. The rep also confirmed a question about ppc quality scores. Its probably been written about somewhere…but I hadn’t seen it.

She was generally helpful.

Hey look the purpose of her call, not unlike the emails that you referenced that are going out to smbs w/ lbc records…are ultimately made to encourage more expenditures with PPC. Hey its not because their is an intrinsic sweetness and altruism (a la Mother Teresa),and bonafied offer to be helpful to smbs. They want more expenditures in PPC.

They don’t need contributions.

Okay…so I ranted to her about problems in Google groups for business owners. She acknowledged that she had heard these comments before.

OH? Some other people/small business owners are having problems with wrong information and no effort to fix the problems by Google?

Recently we had a couple of problems with a couple of our smbs. We diddled in fixing them. One of the best lessons we have learned is fix the problems ASAP. Cure them. Don’t let them dawdle. Its great for maintaining excellent reputation.

That is even more important today where any business can be ripped apart on the web.

But google is ignoring that lesson. Something very ugly is going to occur. Lack of customer service in Google groups for business owners will be the cause.

tsk tsk tsk

Mike

Amen brother!

Will

Let me get this straight. Google gets directions wrong. Somebody might be shot.

Google won’t fix problems as identified in google groups for business owners. Somebody gets a threat of arrest.

Sooner or later these stories are going to break and Google is going to get amazing egg all over its face.

But maybe it will be worse. One of these problems will cause someone harm or worse….and the cause will be Google Maps.

I wonder…..what the hell does it take to get some bodies into Google Customer Service?

I agree with Stever.Post office Box are fine by Google.I am currently using it.