Comments on: Google Maps Rolling Out New Ads & New PR Campaign but Same Customer Service

By: Google Maps partners with eFax to Promote Local Business Center | Understanding Google Maps & Local Search

Thu, 14 Jan 2010 14:45:19 +0000

[...] initial rollout of the Places campaign in large metro areas in July -The Favorite Places posters in December to 190,000 businesses in [...]

By: Google Promoting Maps with 100,000 Favorite Places Poster | Understanding Google Maps & Local Search

Mon, 07 Dec 2009 14:28:11 +0000

[...] which started their Favorite Places campaign in July by placing large statues in front of high profile businesses, is expanding the campaign by [...]

By: Google new Adwords Campaign to small businesses via data obtained from the Local Business Center | Understanding Google Maps & Local Search

Wed, 09 Sep 2009 17:26:10 +0000

[...] July, Google kicked off their Favorite Places Campaign with an event in San Francisco that featured product demos and speakers to educate smb’s about [...]

By: Ruri

Ruri — Wed, 22 Jul 2009 02:53:34 +0000

Google map sometimes contain mistake. I ever use Google map to find an address but when I arrive at the destination, the actual address is still 100m away from there. Google mostly strong in technology but weak in customer support. It is not only for Google map, I think in every Google business, it is hard to find the answer from Google.

By: Mike

Mike — Fri, 17 Jul 2009 13:11:22 +0000

@SEPo

Thanks. Having studied the types of problems and issues that most folks who come to the forums confront, Google could very well satisfy a great many of them with “automated” support mechanisms. But there comes a point in a system as complex as Maps where some problems just can’t be handled without Google’s direct intervention if only in some cases to say: Its a bug, give us 6 weeks or whatever.

Their expectation that regular folks will “message” this type of news on their behalf is unrealistic.

By: SEPo

SEPo — Fri, 17 Jul 2009 12:58:13 +0000

Excellent article and hits the nail on the head about lack of support.

By: Mike

Mike — Fri, 17 Jul 2009 08:29:28 +0000

@JB

I have, on occasion, noticed a certain tin ear on the part of Google at times in this local biz, thats for sure.

Mike

By: JB

JB — Fri, 17 Jul 2009 04:19:25 +0000

Amidst all the press yesterday at Mayor Gavin Newsom & Google’s joint press conference at City Hall, it was awkward to say the least when Citysearch and Yelp’s CEO did their presentations as part of the big press showing by Google. Maybe “awkward” is too soft of a word. Whatever that feeling would be if you saw your grandfather naked; that would describe it best.

Some of the presenters, including a digerati chocolate company, showed how their results came up on G with images from bing.com .

Nice job G… if there was a way to blow it, I think you did it.

Yet again G has the same problem that this blog broke the story on here:
http://blumenthals.com/blog/?s=podesta

..same problem, same players. Another hijack of a local business: again a floral site!

C’mon G: at least look like you’re paying attention.

By: Mike

Mike — Fri, 17 Jul 2009 01:44:27 +0000

@Melissa

I have not looked that hard to see how common they are. Certainly on the phrase I used there is very little inventory.

I can’t imagine they would give up a solid paying place to promote themselves…

Mike

By: Melissa Smith

Melissa Smith — Thu, 16 Jul 2009 23:44:38 +0000

Are you seeing these appear for highly competitive keywords, or only those with just a few ads showing? It’d be unfortunate if Google was bumping down bidding customers to show their own ads – especially on high-dollar keywords.