Comments on: What is the source of problems in the Google Maps Help Forums? http://blumenthals.com/blog/2009/07/14/what-is-the-source-of-problems-in-the-google-maps-help-forums/ Developing Knowledge about Local Search Sat, 20 Mar 2010 04:08:34 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Google LBC: Support to Be Available to Local Listing Ad Customers | Understanding Google Maps & Local Search http://blumenthals.com/blog/2009/07/14/what-is-the-source-of-problems-in-the-google-maps-help-forums/comment-page-1/#comment-432297 Google LBC: Support to Be Available to Local Listing Ad Customers | Understanding Google Maps & Local Search Fri, 09 Oct 2009 17:24:18 +0000 http://blumenthals.com/blog/?p=4040#comment-432297 [...] Support (or rather lack there of) for Local Bussiness Center users has long been an issue with Google with many serious problems going unanswered and unattended. Early this year, in a far ranging discussion about Why the Google Local Business Center Fails, Matt Cutts responded that: [...] [...] Support (or rather lack there of) for Local Bussiness Center users has long been an issue with Google with many serious problems going unanswered and unattended. Early this year, in a far ranging discussion about Why the Google Local Business Center Fails, Matt Cutts responded that: [...]

]]> By: This Week in Search for 9/17/09 | Search Engine Optimisation http://blumenthals.com/blog/2009/07/14/what-is-the-source-of-problems-in-the-google-maps-help-forums/comment-page-1/#comment-430921 This Week in Search for 9/17/09 | Search Engine Optimisation Sat, 03 Oct 2009 17:31:47 +0000 http://blumenthals.com/blog/?p=4040#comment-430921 [...] Common Problems with Google Local (Mike [...] [...] Common Problems with Google Local (Mike [...]

]]> By: Ben at Click http://blumenthals.com/blog/2009/07/14/what-is-the-source-of-problems-in-the-google-maps-help-forums/comment-page-1/#comment-426989 Ben at Click Fri, 18 Sep 2009 09:06:53 +0000 http://blumenthals.com/blog/?p=4040#comment-426989 I was having a lot of issues around updates not showing. This lasted for about a month, but has seemingly dissapeared again now and I am finding updates are appearing almost instantly again. Bit of a relief as its not easy to tell clients that there listings aren't showing because of "Google" and not us ;-) I was having a lot of issues around updates not showing. This lasted for about a month, but has seemingly dissapeared again now and I am finding updates are appearing almost instantly again.

Bit of a relief as its not easy to tell clients that there listings aren’t showing because of “Google” and not us ;-)

]]> By: This Week in Search for 9/17/09 | Best Traffic Tips http://blumenthals.com/blog/2009/07/14/what-is-the-source-of-problems-in-the-google-maps-help-forums/comment-page-1/#comment-426937 This Week in Search for 9/17/09 | Best Traffic Tips Fri, 18 Sep 2009 03:20:18 +0000 http://blumenthals.com/blog/?p=4040#comment-426937 [...] Common Problems with Google Local (Mike [...] [...] Common Problems with Google Local (Mike [...]

]]> By: Google Maps Rolling Out New Ads & New PR Campaign but Same Customer Service » Understanding Google Maps & Local Search http://blumenthals.com/blog/2009/07/14/what-is-the-source-of-problems-in-the-google-maps-help-forums/comment-page-1/#comment-406640 Google Maps Rolling Out New Ads & New PR Campaign but Same Customer Service » Understanding Google Maps & Local Search Thu, 16 Jul 2009 10:49:07 +0000 http://blumenthals.com/blog/?p=4040#comment-406640 [...] support structure for Maps. Yet Google is now out on the blogs touting that post as answer to the many problems that still are affecting small businesses that use [...] [...] support structure for Maps. Yet Google is now out on the blogs touting that post as answer to the many problems that still are affecting small businesses that use [...]

]]> By: Mike http://blumenthals.com/blog/2009/07/14/what-is-the-source-of-problems-in-the-google-maps-help-forums/comment-page-1/#comment-406371 Mike Wed, 15 Jul 2009 13:17:02 +0000 http://blumenthals.com/blog/?p=4040#comment-406371 @Earl Yes it would be interesting to look at a week of posts to see what additional problems crop up and if the relative importance changes as well as periodically looking over time at the types of problems. My sense is that plus box problems & merging have dropped, verification & deduping have increased, erroneous map geodata has been a problem right along. @Robert It would be intersting to see how many of a given day's post are actually responded to. I have experienced the same where I have selected the email me button and thought that perhaps the system wasn't working as I rec'd so few. @Miriam It would be interesting to survey forum users about attitudes towards Google before and after a problem with Maps. @Earl

Yes it would be interesting to look at a week of posts to see what additional problems crop up and if the relative importance changes as well as periodically looking over time at the types of problems.

My sense is that plus box problems & merging have dropped, verification & deduping have increased, erroneous map geodata has been a problem right along.

@Robert
It would be intersting to see how many of a given day’s post are actually responded to. I have experienced the same where I have selected the email me button and thought that perhaps the system wasn’t working as I rec’d so few.

@Miriam

It would be interesting to survey forum users about attitudes towards Google before and after a problem with Maps.

]]> By: Mike http://blumenthals.com/blog/2009/07/14/what-is-the-source-of-problems-in-the-google-maps-help-forums/comment-page-1/#comment-406370 Mike Wed, 15 Jul 2009 13:13:19 +0000 http://blumenthals.com/blog/?p=4040#comment-406370 @Earl Yes it would be interesting to look at a week of posts to see what additional problems crop up and if the relative importance changes as well as periodically looking over time at the types of problems. My sense is that plus box problems & merging have dropped, verification & deduping have increased, erroneous map geodata has been a problem right along. @Robert It would be interesting to see how many of a given day's post are actually responded to. I have experienced the same where I have selected the email me button and thought that perhaps the system wasn't working as I rec'd so few. @Miriam It would be interesting to survey forum users about attitudes towards Google before and after a problem with Maps. @Earl

Yes it would be interesting to look at a week of posts to see what additional problems crop up and if the relative importance changes as well as periodically looking over time at the types of problems.

My sense is that plus box problems & merging have dropped, verification & deduping have increased, erroneous map geodata has been a problem right along.

@Robert
It would be interesting to see how many of a given day’s post are actually responded to. I have experienced the same where I have selected the email me button and thought that perhaps the system wasn’t working as I rec’d so few.

@Miriam

It would be interesting to survey forum users about attitudes towards Google before and after a problem with Maps.

]]> By: earlpearl http://blumenthals.com/blog/2009/07/14/what-is-the-source-of-problems-in-the-google-maps-help-forums/comment-page-1/#comment-406362 earlpearl Wed, 15 Jul 2009 12:52:22 +0000 http://blumenthals.com/blog/?p=4040#comment-406362 Nice breakdown, Mike. That took a lot of time, I'm sure. You'd think the higher ups @ Google would be sending you checks for doing the work they aren't doing. :D I wonder, (though I have no inclination to spend the time to find out) if this relative percentage of problems is consistent and if the types of problems have changed over time? For instance, I suspect that the relative amount of problems with the plus box has diminished after Google put some "fixes" to what was a consistent vexing problem in the past. Nice breakdown, Mike. That took a lot of time, I’m sure. You’d think the higher ups @ Google would be sending you checks for doing the work they aren’t doing. :D

I wonder, (though I have no inclination to spend the time to find out) if this relative percentage of problems is consistent and if the types of problems have changed over time?

For instance, I suspect that the relative amount of problems with the plus box has diminished after Google put some “fixes” to what was a consistent vexing problem in the past.

]]> By: Robert http://blumenthals.com/blog/2009/07/14/what-is-the-source-of-problems-in-the-google-maps-help-forums/comment-page-1/#comment-406183 Robert Tue, 14 Jul 2009 22:50:56 +0000 http://blumenthals.com/blog/?p=4040#comment-406183 Yes, it'll be interesting to see what answers, if any, happen. I've clicked the "e-mail me when someone alswers" button on a variety of posts in the help center, and I haven't seen many answers at all. Yes, it’ll be interesting to see what answers, if any, happen. I’ve clicked the “e-mail me when someone alswers” button on a variety of posts in the help center, and I haven’t seen many answers at all.

]]> By: MiriamEllis http://blumenthals.com/blog/2009/07/14/what-is-the-source-of-problems-in-the-google-maps-help-forums/comment-page-1/#comment-406157 MiriamEllis Tue, 14 Jul 2009 21:47:45 +0000 http://blumenthals.com/blog/?p=4040#comment-406157 125 posts for help a day is an amazing number when you consider the low usage of Maps, the general lack of awareness of the LBC and the relative invisibility of the Help Forum. It's indicative of a huge problem. Mike, this was a wonderful post. You put in a lot of work on this. Much appreciated! 125 posts for help a day is an amazing number when you consider the low usage of Maps, the general lack of awareness of the LBC and the relative invisibility of the Help Forum. It’s indicative of a huge problem.

Mike, this was a wonderful post. You put in a lot of work on this. Much appreciated!

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