Comments on: Google Maps adds Comment/Review Posting Policy

By: nidhi

nidhi — Thu, 29 Jul 2010 12:26:33 +0000

I am posting reviews with my details like phone number and all but its getting deleted within 15mins. don’t know why?????

By: bob

bob — Fri, 15 Jan 2010 16:20:02 +0000

I posted a bad review on a business several weeks ago, and have since resolved the issue that prompted the bad review. I now find that I cannot get the comment removed from the site. If anyone has any suggestions on how to remove this review, please post them here. Every forum I’ve been to says there is no way to do this once the user has shut down the session.except by flagging the article.I tried flagging the review repeatedly and reporting that I was the original poster, yet the review is still there. Apparently if the user signs out of Google maps he can no longer remove the review. I’m very dissatisfied with Google over this issue, but at least I know very few people will see the review since Google maps is so often incorrect and not many people use it for that reason. GPS is so much better.

I do think that there should be a class-action suit against Google because they seem to be unconcerned about the people who use their service.

By: Mike

Mike — Tue, 15 Dec 2009 14:39:01 +0000

@Rhonnie

You may leave the review of Google at this URL: http://maps.google.com/places/us/mountain-view/amphitheatre-pkwy/1600/-google

@Steve
Yes

By: Steve

Steve — Tue, 15 Dec 2009 05:56:08 +0000

Does my review in Google Maps affect my website rank in Google search result position?

By: Rhonnie

Rhonnie — Tue, 15 Dec 2009 05:52:25 +0000

@A concerned reviewer:
I am not able to get the review of Google.com.
Care to explain how to find it? =)

By: A concerned reviewer

A concerned reviewer — Sun, 22 Nov 2009 05:03:07 +0000

If you don’t like the reviewing system (and my guess is that few do) then why not let Google.com know this by reviewing Google? At the Google maps website, enter “Google.com 1600 Amphitheatre Pkwy Mountain View, CA” – this is the Google headquarters. There are already several reviews (many negative) concerning the review system. Why not add your own?

By: Adam Sweet

Adam Sweet — Sat, 07 Nov 2009 23:21:33 +0000

I’ve been waging a review battle on google for quite awhile. We have one particular “reviewer” that has spammed the same message on multiple listings (mine and several competitors). The reviews don’t get removed regardless of the 22 confirmed “Flag as inappropriate” submissions I was able to garner from previous customers.

I’m not sure if Google always removes the review if it’s been removed from a third party site. We have 2 reviews posted to our profile from the same individual that were originally posted to citysearch and insiderpages. After both the sites removed the postings for abuse google just converted them to google local reviews and retained the postings. In reading the above it seems like perhaps they have removed reviews posted on third party sites that the site had removed but this was not the case for us.

You can see our profile here.

We even went so far as to hire an attorney to demand the reviews be removed. Google responded that they don’t take responsibility for the content on their site and will only comply if we get a court order against the competitor that posted the review. According to the attorney this would involve an extensive process of attempting to find who falsely submitted the review through subpoenas of ip records. We’re still looking into this process but I’m just astounded at the obvious disregard Google has. If it’s content Google wants it, no matter the cost, ethics, honesty, or truthfulness of the content.

I hope some young attorney or legal group that wants to make a name for themselves sues the heck out of Google for it’s review policies and gets this whole thing over with so the rest of us can focus on what we should be – providing good service and making sure people know about it.

By: Mike

Mike — Thu, 28 May 2009 19:11:59 +0000

If the review was placed on Google Maps you can only note on the review that it is inappropriate and they will look at it sooner or later. If the review was placed on another service, many have human contact points and they will agree to take it down. Google will eventually remove in that case.

By: Jay Grover

Jay Grover — Thu, 28 May 2009 18:56:26 +0000

Is there no way for me to respond to a review of my business on Google maps? Where can I go what can I do?

Any direction would be helpful.

By: Review Removal Process- How Yahoo Succeeds and Google Doesn’t » Understanding Google Maps & Yahoo Local Search

Thu, 23 Apr 2009 11:44:44 +0000

[...] you to recent postings detailing my complaints and my (the ever constructive critic) suggestions to improve the review removal process. « Google Maps: Upsurge in reports of Map [...]