Yes, I am glad Miriam is home as well. Since you have “dropped” out of the club she is my most reliable reader and poster . I think she deserves one of the decoder rings.

Yes it will be an interesting day if it hasn’t already happened and we just haven’t heard about. Kind of hard to report from the other side.

Mike

As google has become a de facto source of contacts and phone numbers for a wide variety of services and products it desperately needs to step up its customer service responses.

All sorts of other businesses have a level of customer service in response to mistakes. Google refuses to install such a system, instead relying on some kind of systemic/algorythmic methodology to correct errors without any kind of effort to accept responsibility.

Someone somewhere is going to have a catastrophe as a result of bad information provided by Google. Their current systems and a lack of a true directly responsive customer service correction mechanism are going to come back to haunt them.