Comments on: New Google user happiness survey offered amidst growing smb complaints http://blumenthals.com/blog/2008/09/23/new-google-survey-offered-amidst-growing-smb-complaints/ Developing Knowledge about Local Search Fri, 19 Mar 2010 01:27:05 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Mike http://blumenthals.com/blog/2008/09/23/new-google-survey-offered-amidst-growing-smb-complaints/comment-page-1/#comment-397543 Mike Thu, 18 Jun 2009 15:23:11 +0000 http://blumenthals.com/blog/?p=940#comment-397543 @Ty TeleAtlas has been frustrating at best. It isn't clear why it should take so long or why there is so little movement. @Ty

TeleAtlas has been frustrating at best. It isn’t clear why it should take so long or why there is so little movement.

]]> By: Ty http://blumenthals.com/blog/2008/09/23/new-google-survey-offered-amidst-growing-smb-complaints/comment-page-1/#comment-397542 Ty Thu, 18 Jun 2009 15:20:06 +0000 http://blumenthals.com/blog/?p=940#comment-397542 Google's switch to Tele Atlas has required that every time I supply my address to say ... "Do not use Google Maps to find our house. It will send you to a location one mile away. Use Mapquest instead." I submitted my address and GPS coordinates to Tele Atlas in November. After four months of no response, I submitted the locations of the other 40 homes in our new subdivision. After three additional months, still no change from Tele Atlas. Frustrating because there is no one to contact or talk to at either Google or Tele Atlas. Google’s switch to Tele Atlas has required that every time I supply my address to say … “Do not use Google Maps to find our house. It will send you to a location one mile away. Use Mapquest instead.” I submitted my address and GPS coordinates to Tele Atlas in November. After four months of no response, I submitted the locations of the other 40 homes in our new subdivision. After three additional months, still no change from Tele Atlas. Frustrating because there is no one to contact or talk to at either Google or Tele Atlas.

]]> By: Mike http://blumenthals.com/blog/2008/09/23/new-google-survey-offered-amidst-growing-smb-complaints/comment-page-1/#comment-396068 Mike Fri, 12 Jun 2009 21:14:04 +0000 http://blumenthals.com/blog/?p=940#comment-396068 Crysal Google offers a <a href="http://www.google.com/support/forum/p/maps?hl=en" rel="nofollow">help forum</a>. It sounds like you need to claim your record in the Local Business Center. Crysal

Google offers a help forum. It sounds like you need to claim your record in the Local Business Center.

]]> By: crystal merritt http://blumenthals.com/blog/2008/09/23/new-google-survey-offered-amidst-growing-smb-complaints/comment-page-1/#comment-396064 crystal merritt Fri, 12 Jun 2009 21:08:18 +0000 http://blumenthals.com/blog/?p=940#comment-396064 where can i go to complain to googlemaps they have my addresswrong an on the complaint link wont take methere its almost as if they disabled it like they really dont care thanks! where can i go to complain to googlemaps they have my addresswrong an on the complaint link wont take methere its almost as if they disabled it like they really dont care thanks!

]]> By: Mike http://blumenthals.com/blog/2008/09/23/new-google-survey-offered-amidst-growing-smb-complaints/comment-page-1/#comment-267065 Mike Fri, 26 Sep 2008 18:52:48 +0000 http://blumenthals.com/blog/?p=940#comment-267065 Yes getting a good cross section of non seo folks to respond would be key. We could email our clients, I suppose. But then how many of them would have used Google Maps but even that might be of interest. I had thought of the Google Groups as it is a good section of relatively motivted users. Mike Yes getting a good cross section of non seo folks to respond would be key. We could email our clients, I suppose. But then how many of them would have used Google Maps but even that might be of interest.

I had thought of the Google Groups as it is a good section of relatively motivted users.

Mike

]]> By: MiriamEllis http://blumenthals.com/blog/2008/09/23/new-google-survey-offered-amidst-growing-smb-complaints/comment-page-1/#comment-267061 MiriamEllis Fri, 26 Sep 2008 18:33:49 +0000 http://blumenthals.com/blog/?p=940#comment-267061 How to get civilians? That's tough. Honestly, Mike, of all the civilians I speak to, I'd say that 1 in 10 has any idea what the LBC is. I'm always so thrilled when a potential client starts talking about Maps. What could we do? If there was some way to contact Yelp users or some group like that, you'd have a chance of getting non-SE folks, but still have a good chance that they would know what the survey was about. I just had a funny idea...post it in Google's Maps help group. I'm imagining the replies would be rather disgruntled. Let's see...Craigslist? But would that generate any response? I have my doubts. Hmm... Miriam How to get civilians?

That’s tough. Honestly, Mike, of all the civilians I speak to, I’d say that 1 in 10 has any idea what the LBC is. I’m always so thrilled when a potential client starts talking about Maps.

What could we do? If there was some way to contact Yelp users or some group like that, you’d have a chance of getting non-SE folks, but still have a good chance that they would know what the survey was about.

I just had a funny idea…post it in Google’s Maps help group. I’m imagining the replies would be rather disgruntled.

Let’s see…Craigslist? But would that generate any response? I have my doubts. Hmm…
Miriam

]]> By: Steve Malinko http://blumenthals.com/blog/2008/09/23/new-google-survey-offered-amidst-growing-smb-complaints/comment-page-1/#comment-266709 Steve Malinko Thu, 25 Sep 2008 03:51:28 +0000 http://blumenthals.com/blog/?p=940#comment-266709 Reported this Spam to Google. Result ? Nothing done. This spammer uses a word press blog loaded with keywords repeated over and over, and over http://www.peerlesspressurewashing.com/roofcleaningtampa/ SEE if you can guess what the Keywords are Reported this Spam to Google.
Result ?
Nothing done.
This spammer uses a word press blog loaded with keywords repeated over and over, and over http://www.peerlesspressurewashing.com/roofcleaningtampa/
SEE if you can guess what the Keywords are

]]> By: Mike Blumenthal http://blumenthals.com/blog/2008/09/23/new-google-survey-offered-amidst-growing-smb-complaints/comment-page-1/#comment-266689 Mike Blumenthal Thu, 25 Sep 2008 01:51:34 +0000 http://blumenthals.com/blog/?p=940#comment-266689 Who should we target with the survey? Search folks? Try to compare them with "civilians"? How would we get folks not in the industry? Should we attempt to measure perceived quality? Mike Who should we target with the survey? Search folks? Try to compare them with “civilians”? How would we get folks not in the industry?

Should we attempt to measure perceived quality?

Mike

]]> By: MiriamEllis http://blumenthals.com/blog/2008/09/23/new-google-survey-offered-amidst-growing-smb-complaints/comment-page-1/#comment-266662 MiriamEllis Thu, 25 Sep 2008 00:38:19 +0000 http://blumenthals.com/blog/?p=940#comment-266662 Hey Mike, I'd be more than happy to do whatever I can to help. Just let me know. Miriam Hey Mike,
I’d be more than happy to do whatever I can to help. Just let me know.
Miriam

]]> By: Mike http://blumenthals.com/blog/2008/09/23/new-google-survey-offered-amidst-growing-smb-complaints/comment-page-1/#comment-266470 Mike Wed, 24 Sep 2008 12:30:54 +0000 http://blumenthals.com/blog/?p=940#comment-266470 @Miriam What about doing our own survey? I have been thinking about doing that for a while. Perhaps you could help me construct the questions? All comers welcome! Mike @Miriam

What about doing our own survey? I have been thinking about doing that for a while. Perhaps you could help me construct the questions?

All comers welcome!

Mike

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