Sorry to make so public an analysis but I thought your problem was so typical and Google’s response so inadequate. Given that they invented the site: command, they should have alerted you to the problem. Would you mind describing how you previously attempted to contact Google and what measures you had taken to try to solve the problem?

Please keep me posted if this resolves your issue (in 6 to 8 weeks ).

Are you going to get those other sites to change your address as well? If you don’t mind waiting at this point, it would help resolve any ambiguity about what Google is doing.

Mike

Thank you for your detailed investigation into the problem. I thought that all references to the old address were removed from the business web site, alas it looks like we missed two pages written awhile ago. We changed the web pages to the new address and have put the URLs in our sitemap file for the google indexer. We also resubmitted the sitmap to Google. Hopefully this will fix the problem. Thanks again.

-Robert

Fascinating stuff.
Miriam

Every so often I contact people at groups whose issues arouse my curiosity. Its nice to know that Mike is doing this.

I don’t review it as much as I did a year ago….but there is this constant repetitiveness of issues that keeps coming up from new writers.

I’m not current on the issue of inputting coupons into the local business center so I don’t know if Google effected a fix or if one still has to first input a coupon without an expiration date for it go live and be seen. If one wants to then attach an expiration date, then one has to amend the initial coupon.

That fix was discovered and publicised by an independent writer into google groups. He evidently experimented and came up with a solution.

I think we are experimenting with the “mixed signals and wrong address/phone information” in plusboxes and maps that show up in organic searches to see if we can find “solutions”

I bet google already has the answers. Its actually a shame, IMHO. Its not a matter of ranking first or second in results….it is a matter of getting accurate information on the web to web site owners and the people who visit these sites.

Dave

I agree. I think Mike is doing a great service with regard to commenting on G Maps and Y local.

and yeah….;) I do feel better, Mike

“my experience indicates that those signals only reinforce the information from the Top Hat website populating Google’s PlusBox. ”

What I meant was that there are other websites, not TopHat’s, that Google has found that still have the old address. It is conceivable that these sites are either the primary provider for Google’s PlusBox data or supporting signals to reinforce the data in the PlusBox.

It is my theory that these are supporting signals to the PlusBox data that comes primarily from the TopHat website.

For my lack of clarity.

As for getting in touch, I did post back at the Google group in response to TopHat and in the other case, Dave has been in contact with them. They are removing their extra pages and Dave will let me know the results.

Mike

Mike