<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
		>
<channel>
	<title>Comments on: Little old lady gets called for tech support&#8230;</title>
	<atom:link href="http://blumenthals.com/blog/2007/03/06/little-old-lady-gets-called-for-tech-support/feed/" rel="self" type="application/rss+xml" />
	<link>http://blumenthals.com/blog/2007/03/06/little-old-lady-gets-called-for-tech-support/</link>
	<description>Developing Knowledge about Local Search</description>
	<lastBuildDate>Mon, 20 May 2013 02:56:58 +0000</lastBuildDate>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.5.1</generator>
	<item>
		<title>By: Daily SearchCast - Search Engine News Via Podcast</title>
		<link>http://blumenthals.com/blog/2007/03/06/little-old-lady-gets-called-for-tech-support/comment-page-1/#comment-6717</link>
		<dc:creator>Daily SearchCast - Search Engine News Via Podcast</dc:creator>
		<pubDate>Tue, 06 Mar 2007 21:19:17 +0000</pubDate>
		<guid isPermaLink="false">http://blumenthals.com/blog/?p=119#comment-6717</guid>
		<description><![CDATA[&lt;strong&gt;Daily SearchCast, March 6, 2007: Microsoft Slams Google On Copyright; Everyone&#039;s Working For $1; Meta Robots Tag &amp; More!&lt;/strong&gt;

 Microsoft swings hard at Google, calling it a copyright infringer. Google says yes, we&#039;re planning to do more with Apple and yes, we were arrogant in the past. Yahoo and Google execs work for $1 per day (you could, too, if you had their stock). Is th...]]></description>
		<content:encoded><![CDATA[<p><strong>Daily SearchCast, March 6, 2007: Microsoft Slams Google On Copyright; Everyone&#8217;s Working For $1; Meta Robots Tag &#38; More!</strong></p>
<p> Microsoft swings hard at Google, calling it a copyright infringer. Google says yes, we&#8217;re planning to do more with Apple and yes, we were arrogant in the past. Yahoo and Google execs work for $1 per day (you could, too, if you had their stock). Is th&#8230;</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Earlpearl</title>
		<link>http://blumenthals.com/blog/2007/03/06/little-old-lady-gets-called-for-tech-support/comment-page-1/#comment-6709</link>
		<dc:creator>Earlpearl</dc:creator>
		<pubDate>Tue, 06 Mar 2007 19:27:37 +0000</pubDate>
		<guid isPermaLink="false">http://blumenthals.com/blog/?p=119#comment-6709</guid>
		<description><![CDATA[I agree Mike.  Visitors and commentators have no way of knowing how much bad data there might be.

Only Google MAY know...and then again they might not know the extent of bad data. 

Load it up and unleash it.  Was there an effort to cleanse or verify the information.  Who knows.  That is a very time consuming process.  I&#039;ve been involved in that on smaller regional lists of data.

As reports, and mistakes get reported we will get a SENSE of the data but that is about it.

One method of cleansing a system of this scope and size is via the annual republishing of a paid YP directory.  

The scope of new business failures is large.  Businesses, move and change nature all the time.  Aggregate years of data...and there are bound to be lots of errors.]]></description>
		<content:encoded><![CDATA[<p>I agree Mike.  Visitors and commentators have no way of knowing how much bad data there might be.</p>
<p>Only Google MAY know&#8230;and then again they might not know the extent of bad data. </p>
<p>Load it up and unleash it.  Was there an effort to cleanse or verify the information.  Who knows.  That is a very time consuming process.  I&#8217;ve been involved in that on smaller regional lists of data.</p>
<p>As reports, and mistakes get reported we will get a SENSE of the data but that is about it.</p>
<p>One method of cleansing a system of this scope and size is via the annual republishing of a paid YP directory.  </p>
<p>The scope of new business failures is large.  Businesses, move and change nature all the time.  Aggregate years of data&#8230;and there are bound to be lots of errors.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Mike Blumenthal</title>
		<link>http://blumenthals.com/blog/2007/03/06/little-old-lady-gets-called-for-tech-support/comment-page-1/#comment-6691</link>
		<dc:creator>Mike Blumenthal</dc:creator>
		<pubDate>Tue, 06 Mar 2007 16:26:50 +0000</pubDate>
		<guid isPermaLink="false">http://blumenthals.com/blog/?p=119#comment-6691</guid>
		<description><![CDATA[Hi Dave

There certainly is bad data in Google&#039;s database and they certainly are making Local data more visible. I would also strongly agree that Google, before this harms their image, needs to make corrections more transparent and speedy.

I would caution though that you can&#039;t prove the rule by a single example. In any database like this there will be errors. Statistically though, how accurate is the data set? How accurate does it need to be satisfice?

There needs to be better analysis of Google&#039;s aggregate data to pinpoint the source and nature of the problems AND, as you point out, Google needs to do a better job of allowing speedy corrections.]]></description>
		<content:encoded><![CDATA[<p>Hi Dave</p>
<p>There certainly is bad data in Google&#8217;s database and they certainly are making Local data more visible. I would also strongly agree that Google, before this harms their image, needs to make corrections more transparent and speedy.</p>
<p>I would caution though that you can&#8217;t prove the rule by a single example. In any database like this there will be errors. Statistically though, how accurate is the data set? How accurate does it need to be satisfice?</p>
<p>There needs to be better analysis of Google&#8217;s aggregate data to pinpoint the source and nature of the problems AND, as you point out, Google needs to do a better job of allowing speedy corrections.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Earlpearl</title>
		<link>http://blumenthals.com/blog/2007/03/06/little-old-lady-gets-called-for-tech-support/comment-page-1/#comment-6658</link>
		<dc:creator>Earlpearl</dc:creator>
		<pubDate>Tue, 06 Mar 2007 13:07:41 +0000</pubDate>
		<guid isPermaLink="false">http://blumenthals.com/blog/?p=119#comment-6658</guid>
		<description><![CDATA[Mike:

I also saw that one.  After 3-4 years of never getting a call that reflected user frustration we received a couple of calls in February from potential customers saying something like:  &quot;finally someone answered a phone&quot;.  That was because of inaccurate data showing in G maps inserts into organic search.  I attribute that directly to both the power and visibility of G maps and BAD DATA.

Google needs to put more manpower into customer service to correct errors within its maps data base.]]></description>
		<content:encoded><![CDATA[<p>Mike:</p>
<p>I also saw that one.  After 3-4 years of never getting a call that reflected user frustration we received a couple of calls in February from potential customers saying something like:  &#8220;finally someone answered a phone&#8221;.  That was because of inaccurate data showing in G maps inserts into organic search.  I attribute that directly to both the power and visibility of G maps and BAD DATA.</p>
<p>Google needs to put more manpower into customer service to correct errors within its maps data base.</p>
]]></content:encoded>
	</item>
</channel>
</rss>
