Little old lady gets called for tech support…

I love reading the the Google Maps for Business Group postings. This one appeared under the heading, Phone Number Troubles. I’ll say.

Recently we have run into a small problem with a women that lives in
Sherman Oaks California (Which happens to live near one of our
locations) Every time someone Google searches to find our clinic
location (example: “our business” Sherman oaks) They get a map and
two phone numbers. One is our number which will directly connect the
searcher to our clinic. The other will get a very nice old woman’s house
that happens to live by our business. This is very frustrating for her
as you can imagine. We explained that our business does not control
what information is displayed. It’s very hard for her to comprehend

Perhaps she needs to start suplementing her income with Windows support. :)

Please consider leaving a comment as your input will help me (& everyone else) better understand and learn about local.
Little old lady gets called for tech support... by

4 thoughts on “Little old lady gets called for tech support…”

  1. Mike:

    I also saw that one. After 3-4 years of never getting a call that reflected user frustration we received a couple of calls in February from potential customers saying something like: “finally someone answered a phone”. That was because of inaccurate data showing in G maps inserts into organic search. I attribute that directly to both the power and visibility of G maps and BAD DATA.

    Google needs to put more manpower into customer service to correct errors within its maps data base.

  2. Hi Dave

    There certainly is bad data in Google’s database and they certainly are making Local data more visible. I would also strongly agree that Google, before this harms their image, needs to make corrections more transparent and speedy.

    I would caution though that you can’t prove the rule by a single example. In any database like this there will be errors. Statistically though, how accurate is the data set? How accurate does it need to be satisfice?

    There needs to be better analysis of Google’s aggregate data to pinpoint the source and nature of the problems AND, as you point out, Google needs to do a better job of allowing speedy corrections.

  3. I agree Mike. Visitors and commentators have no way of knowing how much bad data there might be.

    Only Google MAY know…and then again they might not know the extent of bad data.

    Load it up and unleash it. Was there an effort to cleanse or verify the information. Who knows. That is a very time consuming process. I’ve been involved in that on smaller regional lists of data.

    As reports, and mistakes get reported we will get a SENSE of the data but that is about it.

    One method of cleansing a system of this scope and size is via the annual republishing of a paid YP directory.

    The scope of new business failures is large. Businesses, move and change nature all the time. Aggregate years of data…and there are bound to be lots of errors.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Comments links could be nofollow free.